Privacy Policy

RETURNS

Our return policy only lasts for 30 day. If 30 days have gone by since your purchase, unfortunately, we cannot offer you a refund or exchange.

To be eligible for a return, your item must be unused, unopened, and in the same condition you received it. A proof of purchase is required to complete the return.

Please do not send your purchase back to the manufacturer.

REFUNDS

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

*If you are approved, your refund will be processed. It will be given through your original form of payment.

LATE OR MISSING REFUNDS

There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at rose@piliani.com.

SALE ITEMS

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

EXCHANGES

For orders in the US: We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at rose@piliani.com and send your item to: Grecian Laurel CRT, Las Vegas, NV, 89183, United States.

SHIPPING

For orders in the US: To return your product, you should mail your product to: 3015 S Tryon St, Unit#3019 Charlotte NC 28217, United States.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $100, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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No complimentary samples available.